Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use BrainyPortalX.
This privacy policy was last updated on March 15, 2025. We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Information We Collect
When you use BrainyPortalX's digital budgeting platform, we collect certain information to provide you with personalized financial management tools and improve your experience.
Personal Information
We collect personal information that you voluntarily provide when creating an account, using our budgeting tools, or contacting our support team.
Usage Information
We automatically collect information about how you interact with our platform to improve functionality and user experience.
- Device information and browser type
- IP address and location data
- Pages visited and time spent on platform
- Features used within budgeting tools
- Error logs and performance data
Financial Data
To provide accurate budgeting insights, you may choose to connect bank accounts or manually input financial information. All financial data is encrypted and stored securely.
- Transaction categories and amounts
- Account balances (if connected)
- Spending patterns and budget allocations
- Financial goals and milestones
How We Use Your Information
Your information helps us deliver personalized budgeting solutions and maintain a secure, efficient platform for all users.
Service Delivery
- Generate personalized budget recommendations
- Track your financial progress and goals
- Send account notifications and updates
- Provide customer support and assistance
- Process payments for premium features
Platform Improvement
We analyze usage patterns to enhance our budgeting tools and develop new features that better serve our Australian users' financial management needs.
Communication
We may contact you about important account information, service updates, or educational content related to personal finance management. You can control these communications through your account settings.
Information Sharing and Disclosure
We take your privacy seriously and limit information sharing to essential business purposes and legal requirements.
Service Providers
We work with trusted third-party companies to provide certain services. These partners are bound by strict confidentiality agreements and can only use your information for specified purposes.
- Cloud hosting and data storage providers
- Payment processing companies
- Email and communication services
- Analytics and performance monitoring tools
- Customer support platforms
Legal Requirements
We may disclose your information when required by Australian law or to protect the rights and safety of our users and the public.
We Never Sell Your Data
BrainyPortalX does not sell, rent, or trade your personal information to third parties for marketing purposes. Your financial data remains confidential and is used solely to provide our budgeting services.
Data Security and Protection
Protecting your financial information is our top priority. We employ multiple layers of security to safeguard your data.
All data transmission uses TLS 1.3 encryption, and sensitive information is encrypted at rest using AES-256 standards.
Multi-factor authentication and role-based access ensure only authorized personnel can access user data.
We conduct quarterly security assessments and penetration testing to identify and address vulnerabilities.
Our Australian-based servers use enterprise-grade firewalls and intrusion detection systems.
Data Breach Response
In the unlikely event of a security incident, we will notify affected users within 72 hours and take immediate steps to secure your information. We maintain a comprehensive incident response plan in compliance with Australian Privacy Principles.
Your Privacy Rights
Under Australian privacy law and our commitment to transparency, you have several important rights regarding your personal information.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and stored.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Account
Request complete deletion of your account and associated data, subject to legal retention requirements.
Data Portability
Export your budgeting data in a standard format to transfer to another service if desired.
Restrict Processing
Limit how we use your information while maintaining basic account functionality and legal compliance.
Marketing Opt-Out
Unsubscribe from promotional emails while continuing to receive important account and service notifications.
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team using the information below. We typically respond to requests within 30 days and may require identity verification for security purposes.
Data Retention and Deletion
We retain your information only as long as necessary to provide our services and comply with legal obligations.
Retention Periods
- Active account data: Retained while your account remains active
- Inactive accounts: Deleted after 3 years of inactivity
- Financial transaction logs: Retained for 7 years per Australian law
- Support communications: Deleted after 2 years
- Usage analytics: Anonymized after 18 months
Secure Deletion
When data is scheduled for deletion, we use secure erasure methods that make information unrecoverable. Backup systems are also purged according to the same schedule.
International Data Transfers
Your data is primarily stored and processed within Australia. When we work with international service providers, we ensure appropriate safeguards are in place.
Cross-Border Transfers
Some of our trusted service providers may process data outside Australia. In these cases, we use:
- Standard contractual clauses approved by privacy authorities
- Adequacy decisions for countries with equivalent privacy protection
- Additional technical and legal safeguards as required
- Regular compliance monitoring and audits
Children's Privacy
BrainyPortalX is designed for adults managing their personal finances. We do not knowingly collect personal information from children under 13 years of age.
Age Verification
Account registration requires confirmation that users are at least 18 years old. If we become aware that a child has provided personal information, we will delete such information promptly and terminate the account.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze platform usage.
Cookie Types
- Essential cookies: Required for basic platform functionality
- Performance cookies: Help us understand how users interact with features
- Preference cookies: Remember your settings and customizations
- Security cookies: Protect against fraud and unauthorized access
Cookie Management
You can control cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may limit platform functionality.
Policy Updates
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements.
Notification Process
We will notify users of significant policy changes via email and through a prominent notice on our platform. Continued use of BrainyPortalX after changes become effective constitutes acceptance of the updated policy.
Version History
Previous versions of this privacy policy are available upon request. We maintain a record of all policy changes for transparency and compliance purposes.
Privacy Questions or Concerns?
Our privacy team is here to help. Contact us with any questions about how we handle your information or to exercise your privacy rights.
Tamworth NSW 2340, Australia